Expert Shopify development. Scoped clearly, delivered fast.

How It Works

Not all Shopify work is the same. Here's how we scope it.

Before we start any job, we confirm which lane it falls into. This is how we keep pricing predictable and turnaround times reliable — and how you know exactly what to expect before work begins.

Lane 1: Standard Tickets

Standard tickets are defined, repeatable tasks that we can scope and price upfront without needing to assess your specific store setup. They have a fixed rate and a guaranteed SLA of 2–3 business days from approval.

If a task fits standard ticket criteria, there's no back-and-forth on scope. You submit the task, we confirm it's a standard ticket, you approve, we deliver.

How it works:

1. Submit your task via contact form
2. We confirm it's a standard ticket and send you a fixed rate
3. You approve and work begins
4. Delivered within 2–3 business days

Lane 2: Complex Features

Complex features are jobs that require us to assess your specific store setup before we can scope them accurately. They get a written quote before any work begins. Once approved, they're treated like a small project — clear scope, fixed rate, formal change request process if anything changes.

A task moves into complex territory when it involves custom development, app integrations, or volume that puts it outside a standard ticket ceiling.

How it works:

1. Submit your brief via contact form
2. We review your store and scope the job
3. You receive a written fixed-rate quote
4. You approve and work begins
5. Changes go through a formal change request — no surprise invoices

We don't just install an app.

An app installed is not an app integrated.

Any app can be installed in five minutes. What takes skill is making sure it actually works — properly configured, fully tested, and embedded into your store the way it should be.

When WebMaze handles an integration, we don't follow the setup guide and call it done. We configure every feature that's relevant to your store, build any custom embeds or app blocks needed, test edge cases, and make sure the app is actually doing what it's supposed to do across every part of your store it touches.

Who this service is built for.

Shopify Development is the right fit if any of these describe where you are:

• You have a working Shopify store and need specific features, fixes, or additions done properly — without the overhead of a full build project.
• You've outgrown freelancers. The quality is inconsistent, turnaround is unpredictable, and you need a team you can rely on at a fixed rate.
• You're working with a CRO or marketing agency and need a technical partner to implement what they specify. You need someone who builds to brief, doesn't interpret, and doesn't cut corners.
• You're a smaller brand that doesn't need a full Growth Build right now — just targeted work done well, at a predictable cost.
• You need Shopify development that can keep pace with your marketing calendar — campaign landing pages, promotional updates, feature launches on time.

Examples

Not sure which lane your work falls into? Here are some examples.

In practice, the difference between a standard ticket and a complex feature is usually clear. Here's how some common requests get categorised:

What our clients say

Beautiful Fragrances

"Their Shopify expertise is invaluable."

"WebMaze are amazing! Their technical skills and expertise of the Shopify platform are invaluable. Conner is always patient, helpful and willing to give feedback, input and advice to ensure my e-commerce platform runs efficiently."

Emma Westensee

"Even after launch — still there."

"Incredible team to work with! Conner and Cameron helped us so much — from developing our new website to helping us navigate Shopify when we needed help. Even after the website was created we got assistance from them for our campaigns."

Common questions.

How do I know if my task is a standard ticket or a complex feature?

In most cases it's clear from the description — the examples table above covers most common scenarios. If you're not sure, tell us what you need in the contact form and we'll confirm the lane before any work starts. There's no penalty for not knowing upfront.

What's the turnaround time?

Standard tickets are completed within 2–3 business days of approval. Complex features are scheduled based on scope — we'll confirm the timeline in the written quote before you approve.

What if my task turns out to be more complex than a standard ticket?

We'll tell you before we start. If a task looks like a standard ticket but turns out to require more work once we're into it, we pause, explain what we found, and get your approval before continuing. No surprise invoices.

Do you work with CRO or marketing agencies?

Yes — and we're set up for it. If your agency provides a feature brief or specification, we build to it. We don't interpret or second-guess the brief — we implement it properly, test it, and hand it over. If something in the brief isn't technically feasible on Shopify, we'll flag it before starting.

Is there a minimum engagement?

No minimum engagement. That said, because we charge at fixed rates, very small single-task requests aren't always the most cost-effective use of a ticket. If you have a few things that need doing, it usually makes sense to batch them — we can advise on whether a task qualifies for a single ticket or should be scoped separately.

Can you work on a store that WebMaze didn't build?

Yes. Most of our development clients come to us with stores built by other agencies or freelancers. We'll review the store before scoping complex features to make sure we understand what we're working with.